Send a letter to the manager. Request a meeting. Write that you are filing a grievance. The manager should schedule a meeting with you. Bring any evidence. NYCHA will then send you a Grievance Summary, with the manager’s response. If you don’t receive a response or if you disagree go to Step 2.
Send a letter to the Borough Management Office within 10 days of receiving the summary or if you have not received a response. Request a review. Write the reason for the grievance and the solution you want. If you want an in-person meeting, write this. The Borough Management Office will send you a written decision.
Request a hearing within 10 days of the decision. Write the reasons for the grievance and the solutions you want. Give it to building management. NYCHA will schedule an appointment. Ask to look at your file and copy documents. You may have to do a FOIL request form to see your file. The Hearing Officer will then send a decision.