I need repairs in my NYCHA apartment.

What is the first thing I should do to get repairs?

You must notify NYCHA about the conditions in your apartment by calling the Customer Contact Center at 718-707-7771. You will get a ticket number for each repair. Make sure you write down...

What happens after I report the conditions to the Customer Contact Center?

The NYCHA representative will give you a date for the repairs. If it is an emergency (flood, carbon monoxide, etc.) they should come within 24 hours. Most simple repairs are done within...

What should I do before I file an HP action in NYCHA?

Walk through your apartment and make a list of everything that needs to be repaired, room by room. This is your chance to address all the problems in the apartment that NYCHA...

How do I file an HP Action in NYCHA?

Go down to the housing court in your borough. Take your list of repairs and photos with you to court. Once you get to housing court, tell the clerk that you are...

What happens on my NYCHA court date?

On your court date, the NYCHA attorney and your housing assistant will want to talk to you about the case and try to make an agreement about what needs to be repaired...

What do I do if the repairs are still not done in NYCHA?

If repairs are not done on the dates in the agreement, you can take NYCHA back to court by filing an Order to Show Cause. An Order to Show Cause puts your...

What is an HP Action in NYCHA?

An HP action is a court case that you can bring in housing court against NYCHA requesting that they repair your apartment.